Guarantee

QUALITY GUARANTEE

  • 14 Day Quality Guarantee

    • The majority of our orders are delivered without issue, however, due to the complexities of packing and shipping live plants sometimes things do not quite go as expected. For this reason we offer a 14 day quality guarantee to all of our clients.

  • Our plants and products are guaranteed to be of excellent quality, well-rooted, and disease free. If the plants do not arrive in prime condition, you may choose one of the following options:

    • Store Credit

    • Refund

    • Replacement plants (if available)

  • This guarantee applies to all plants and products for up to 14 days after the delivery date.

COVERED BY OUR QUALITY GUARANTEE

  • No Roots (applicable to plugs and potted plants only)

  • Root Rot

  • Disease

  • Broken Stems

  • Pest Infestation (meal bug, aphids, scale, etc.)

    • Please note: most pests on leaves can be easily removed with mild soapy water or by spraying with 70% isopropyl alcohol

  • Numerous broken or missing leaves

  • Incorrect or missing plant or product

  • Visible damage to pots, planters, or other accessories.

NOT COVERED BY GUARANTEE

  • Dried or wilted bottom leaves (naturally occurring in all plants; can be easily pulled off without damaging the plant)

  • Potting soil on leaves (easily washed off with first watering)

  • A couple of broken, missing, or wilted leaves, as long as 10 or more healthy leaves remain intact

  • Minor color / shape differences from photograph in product listings (many succulents change color / shape continuously)

  • Assorted products that differ from product photograph (EG: collections and trays where selection is our choice)

  • Extreme neglect and disregard of included care instructions.

14 DAY QUALITY GUARANTEE DETAILS

*If you qualify for this guarantee, please contact us at team@jcbco.co and include photos of the issue.*

  • Packages must be retrieved and *opened within 24 hours of delivery** to qualify for returns, refunds, or store credit.*

  • Photos of all damaged plants* are required for any replacements or refunds.*

  • If the tracking information for your order shows a "delivered" status, but you have not actually received your order, contact us within 48 hours to qualify for replacements, refunds, or store credit.

  • REPLACEMENTS: Only the replacement plant(s) will be included in a replacement shipment. We will not add any additional plants to a replacement shipment. No substitutions will be sent; any replacements will match the original plant variety. Replacement option cannot be combined with store credit option.

  • If you feel your succulent is too small, please double check with the product listing prior to contacting us. Many succulents are naturally small plants that may not completely fill a 2.0” pot.